A Favorite Member

I've always been impressed with a member named Mary Heinz, the manager of the Ashley Arbor community in North Charleston. We saw her a lot of the Charleston Chapter and Mary always went out of her way to speak and be friendly. She often had an intelligent question or thought about community management.

Mary called to let me know that her position with the company had been eliminated. "I didn't want you to hear it on the street," she said.

I thought that was a classy touch. Mary recognizes that the members in the industry are a close-knit group. After 16 years you get to know the members pretty well. Their backgrounds and families. The challenges they face.

Many industries and professions probably like to talk about how they are a family. But in our industry, this is more than just a cliche`